Delivery and Returns Policy

Last Updated: Aug 3, 2024

Welcome to Capital Knowledge Books ("we", "our", "us"). This Delivery and Returns Policy outlines the terms and conditions for delivery and returns of products purchased from our website.

Delivery Policy

1. Shipping Options

We offer a variety of shipping options to meet your needs:

• Standard Shipping: Estimated delivery within 5-7 business days.
• Express Shipping: Estimated delivery within 2-3 business days.
• Next-Day Shipping: Available for orders placed before 12:00 PM, for delivery on the next business day.

2. Shipping Costs

Shipping costs are calculated based on the shipping method selected and the destination of the order. Exact shipping charges will be calculated at checkout.

3. Order Processing Time

• Orders are processed and shipped on business days (Monday through Friday, excluding holidays).
• Orders placed after 12:00 PM will be processed the following business day.
• You will receive a confirmation email with tracking information once your order has been shipped.

4. International Shipping

We offer international shipping to select countries. Please note that international orders may be subject to additional taxes, duties, and fees imposed by the destination country.

Returns Policy

1. Return Eligibility

We accept returns within 30 days of delivery for the following conditions:

• The item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., skincare, cosmetics)
• Customized or personalized products
• Gift cards

3. Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Service team at [email protected] with your order number and reason for return.
2. Once your return is approved, you will receive a return authorization number and instructions for shipping the item back to us.
3. Please securely package the item and include the return authorization number inside the package.
4. Ship the item to the address provided by our Customer Service team.

4. Refunds

• Refunds will be processed within 7-10 business days after the returned item is received and inspected.
• Refunds will be issued to the original payment method. Shipping charges are non-refundable.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos and a description of the issue. We will work to resolve the issue promptly.

Contact Us

If you have any questions or concerns about our Delivery and Returns Policy, please contact us at [email protected].